LuxCredo

Help Center

Find answers to common questions or reach out to our support team for personalized assistance.

Frequently Asked Questions

Buying

How do I purchase a vehicle on LuxCredo?

Browse our listings, contact the dealer directly through the listing page, and arrange for inspection, financing, and delivery. LuxCredo facilitates the connection, and all transactions are completed with the dealer.

Are all vehicles verified?

Yes, we verify all dealer credentials and require detailed vehicle documentation. However, we always recommend conducting your own independent inspection before purchase.

Can I negotiate the price?

Pricing is set by individual dealers. You can contact dealers directly through our platform to discuss pricing and make offers.

Do you offer financing?

Many of our dealer partners offer financing options. Contact the dealer directly or reach out to our support team for financing referrals.

Selling

How do I list my vehicle?

You must be a verified dealer to list vehicles on LuxCredo. Apply through our Become a Dealer page, and once approved, you'll receive access to our dealer portal.

What are the listing fees?

We offer various listing packages depending on your needs. Contact our dealer success team for current pricing and package options.

How long does verification take?

Dealer verification typically takes 2-3 business days. We review all documentation thoroughly to maintain marketplace quality.

Can I edit my listings?

Yes, dealers have full control to edit, update, or remove listings through the dealer portal at any time.

Account & Security

How do I reset my password?

Click "Forgot Password" on the login page, enter your email, and follow the instructions sent to your inbox.

Is my personal information secure?

Yes, we use industry-standard encryption and security measures to protect your data. Read our Privacy Policy for details.

How do I delete my account?

Contact our support team at support@LuxCredo.com to request account deletion. This process typically takes 48 hours.

Can I change my email address?

Yes, log into your account settings and update your email. You'll need to verify the new email address.

Shipping & Delivery

How does vehicle delivery work?

Delivery is arranged directly between you and the dealer. Many dealers offer white-glove delivery services nationwide and internationally.

What are typical delivery costs?

Delivery costs vary based on distance and vehicle type. Expect $1-3 per mile for domestic transport. International shipping varies by destination.

Is the vehicle insured during transport?

Reputable transporters carry insurance, but always verify coverage details with the dealer and transport company before shipment.

Can I pick up the vehicle in person?

Yes, many buyers prefer to inspect and collect their vehicle directly from the dealer. Coordinate pickup details through the dealer.

Still Need Help?

Our support team is available Monday-Friday, 9 AM - 7 PM PST